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ildi J

1 reviews | Active since Dec 2011

02 Feb 2016, 20:49

brea of n

IApp**** for a personal loan via the call centre last week Wednesday and was approved for a certain amount.Firstly the lady at the call centre stated IWas approved for R67000.00 and asked if this was in order.I told her the amoajnt was a big high and opted for a lower amousnt.It was disclosed that once Iemail payslips the amount would differ considerably.The next day I received another phone call and was quoted even a much lower amount than I originally required. I then decided to choose an alternate method to finance monies needed and called the call centre and advised them that they must cancel the transaction. I was told that it was too late to stop the funds going into my account but must call back on friday snd just repay full loan monies into their bank acciunt and this I did.i now received a call on <br> A call on a Sunday morning from some lady stating that there is now a settlement figure and up to 6 months interest payable.In terms of the consumer protection act and national credit act this is in contravention thereof. I am very disappointed and quite surprised that this is still happening as these acts are supposed to protect the cinsumer,Call centres are useless and<br> <br> <br> <br> <br> <br> <br>

0
Replies (1)
DirectAxis
DirectAxis's reply02 Feb 2016, 20:56
Official
Hello ildij,

Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.

Kind regards,
Direct Axis Customer Relationship Management Team