Bond Cancellation

I was under Debt review and had a secured loan(bond) with Direct Axis. They were nice enough to give me a settlement discount when I decided to pay up the accounts to get out of Debt review. The problem now is that I have app**** for a Bond with a different and I am having endless problems with cancelling the Direct Axis bond in order to register my new bond.

Firstly, it started with struggling to get a Statement of the account which the attorney requested in order to cancel the Direct Axis bond. It took me 3 weeks to finally get a statement. Every time I followed up with them I was told it will take 3 - 5 working days but that is just nonsense as it took way longer than that. When I finally got the statement, it was incorrect. It showed a balance of R2500. I queried this balance and was told that I must ignore the balance as the account is paid up.

I finally gave the statement to the attorney. When the cancellation process was submitted it failed. The reason is because Direct Axis says that I owe them R20 000.

The attorney sent Direct Axis the Paid up letter and I have been waiting nearly two weeks again for a response from Direct Axis.

My bond registration has now been delayed by a whole month and I am so frustrated!!! I just want this whole this sorted asap but there is no one to speak to just emails which no one responds to.