LH
Linda H

1 reviews | Active since Apr 2011

20 Jun 2016, 09:13

Blacklisted although payment is up to date

<p> It was with shock that I found out that I was blacklisted although all my payments are up to date and I have proof of this. </p> <p>I want this to be resloved IMMEDIATELY and that my name be cleared. This problem caused by you are tremendous on my life at the moment!!!</p>

0
Replies (2)
DirectAxis
DirectAxis's reply20 Jun 2016, 09:38
Official

Hi

We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.

A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.

Kind regards,
DirectAxis Customer Relationship Management Team

DirectAxis
DirectAxis's reply01 Aug 2016, 10:09
Official

Hi

We are able to confirm that the matter is resolved.

Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.

Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.

Kind regards,
DirectAxis Customer Relationship Management Team