Billed more than the agreed amount

DirectAxis has charged me an extra fee for the mistake they made. They decided to ignore the change of banking details email I sent on the 15th of October 2015 and the reminder I sent on the 29th of November 2015. When they debited my old account at the ebd of November 2015, they couldn't get the money (becauseI I changed my account and informed they in October 2015).<br> <br> So I spoke to one of their agents on the 2nd of December 2015 who promised that he would make an instruction to have an amount of R718 debited from my standard bank account on the 3rd of December 2015. This was still not done. Now they've debited my account with R783 instead of R718.<br> <br> I don't understand why I'm being charged for your negligence.<br> I will never recommend your loan services to any of my peers because you are very *********** and **********.<br> <br> I don't recommend directaxis to anyone..