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BH
Bambhatha H

1 reviews | Active since Jan 2014

30 Sept 2020, 17:01

Billed for an insurance product I did not need

I requested DirectAxis to cancel my policy on the 30th of October 2018, they did not even though I had given them all the required documentation. Since then I have been paying two policies and have again asked them to cancel and to please credit my loan for the two years they billed for a duplicate policy, they still have not done that please assist in getting them to honor the principle that a person cannot be insured for two policies at the same time

0
Replies (10)
DirectAxis
DirectAxis's reply01 Oct 2020, 15:28
Official
Hello Bambhatha,  We’ve received your review.  Please accept our humble apologies for the difficulties experienced in trying to cancel  your policy. We care about our customers and will ensure that your query is resolved.  We'll escalate the matter to our support team and arrange for a consultant to contact you.  Team DirectAxis 
BH
Bambhatha H's update02 Oct 2020, 17:01
Reviewer Update
Hi no one from Direct Axis has contacted me sies.... This is pathetic
DirectAxis
DirectAxis's reply05 Oct 2020, 15:48
Official
Hello Bambhatha, 

Thanks for reaching out to us.

We are extremely sorry for the inconvenience caused.

We have escalated the matter to our management team and will ensure a consultant contacts you as soon as possible. 

Team DirectAxis

BH
Bambhatha H's update08 Oct 2020, 19:17
Reviewer Update
Still waiting, for resolution from Directaixs, I had to call and email them twice this week,to get a response, still waiting for concrete feedback as to when my refund will be in my account.
DirectAxis
DirectAxis's reply09 Oct 2020, 09:15
Official
Hello Bambhatha, We received confirmation that one of our consultants have been in contact with you and that your query is in the process of being resolved. We will keep you in the loop should we receive any feedback. Team DirectAxis
BH
Bambhatha H's update09 Oct 2020, 09:43
Reviewer Update
This issue was raised with DirectAxis on the 24th of August 2020 and was followed up with a phone call almost every week which was ignored by DirectAxis, I finally had to log the issue with Hello Peter.... And still it seems they are deaf, to my pleas my question remains what are the time lines to resolve an issue like this is it a month 10 days.... No one is committing themselves to a time line which is so frustrating
DirectAxis
DirectAxis's reply30 Oct 2020, 15:56
Official
Hello Bambhatha, We have received feedback from our Claims Department that you have been contacted. We are in the process of resolving your query. We will keep you in the loop until everything is sorted. Team DirectAxis 
DirectAxis
DirectAxis's reply02 Nov 2020, 16:33
Official
Hello Bambhatha,  We have received confirmation that your query has been resolved, the refund was successfully paid into your bank account and a consultant have been in contact with you. If you need any further assistance do not hesitate to contact us.  Team DirectAxis 
BH
Bambhatha H's update03 Nov 2020, 21:22
Reviewer Update
Hi I have recieved word that they will be paying me my refund tomorrow thank you Hello Peter
DirectAxis
DirectAxis's reply04 Nov 2020, 07:58
Official
Hello Bambhatha,  Thanks for responding to us.  Your refund was paid out to you on 02/11/2020. It takes 24 – 48 hours to reflect in your bank account. Please confirm once you have received it.  Should you have any further questions please contact us.  Team DirectAxis