HD
Hilda D

1 reviews | Active since Feb 2019

03 Feb 2019, 18:59

Biggest ********** in my opinion

They are the biggest **********. I took a loan in 2014 in December. I discovered that they charging me 24%interest and when I requested the voice recording of the day they pitched the loan to me, I was told the types has been posted to me. Todate I haven’t received anything. I also discovered they took prsronal protection plan on my behalf from Hollard and when I contacted Holland to cancel it since I already have insurance with another service provider, Hollard told me I do not have a policy with them, they don’t have my details either. I then contacted Direct Axis, the told more lies and change that insurance to something else. I asked to to cancel it since I have my own, they requested copies of my policy which I sent more that 6 times, Direct Axis then told me that they not comfortable with my policy from Momentum. At some stage they told me to contact Nicky Hill, only to find out Nicky Hill is not a person, it’s automated email where you send your complaints and they get attended to by junior , rude and inexperienced agents. I see now Direct Axis is sponsoring some rugby events, with the money that they **********ly take from people.

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Replies (3)
DirectAxis
DirectAxis's reply04 Feb 2019, 09:11
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
HD
Hilda D's update13 Mar 2019, 15:04
Reviewer Update
I am not suprized by this business response because that’s all Direct Axis do. They call you and tell you they are busy investigating but nothing will come out of it. They have a partnership with FNB, I just hope their higher interest rate is not ************** against their black clients. I will await feedback
DirectAxis
DirectAxis's reply18 Mar 2019, 11:31
Official
 We're pleased that a consultant has been in touch with you, but if you require further assistance, please let us know.