BHU58152A RB Mc Cabe

Called to settle personal loan on 24/04/2015. Got settlement advise for R101,427 from Nicky Hill but no confirmation if it included monthly payment of R3818 due to go off on 26/04/2015. Paid R 100,000 in on 24/04/2015 and requested correspondence that account had been settled. This was not done and got statement on 14/05/2015 that R52,000+ was still outstanding. Phoned and spoke to Tersia Moore to resolve problem and was told that I would get answer by 15/05/2015. This was not done and I called back on Sat 16/05/2015 and got call back from Aqeefah after 15H00. Was told to pay R2,828 to settle which was double what it could have been if they responded on 24/04.<br> Paid the R2,828 and sent confirmation of payment. Requested feedback to confirm settlement and contact details for a direct axis executive to take matter further. It is 25/05/2015 and no feedback received yet and concerned that debit order will go off tomorrow.<br> Will not recommend direct axis to anyone and Sanlam needs to know what unfair business ethic is being practiced under their good reputation. I need a senior executive from Sanlam or Direct Axis to resolve this issue and restore my faith in them as a company. Ron