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Jadé Grobler

1 reviews | Active since Aug 2021

11 Aug 2021, 09:36

Beware DirectAxis loans

I really wish I saw ALL the previous 1 star reviews for DirectAxis before ever engaging with them. All I can say is same, same, same. Settle a loan, and then struggle for weeks to get any sort of confirmation that they have received payment and that the account is closed. I have spend more than 60 minutes on the phone and 3 e-mails by now (from the 23rd of July 2021) and nothing.

0
Replies (8)
DirectAxis
DirectAxis's reply11 Aug 2021, 10:57
Official
Hello Jadé,  Thank you for reaching out to us.  Please accept our apologies for the unpleasant experience caused while trying to settle your account. We’d like to assist and change your opinion of us. We have checked under your account and there is no record of a settlement payment.  Kindly email us the proof of payment to *** so that we can look into the matter. We’ll keep you posted every step of the way. Team DirectAxis 

Best regards,

DirectAxis
DirectAxis's reply11 Aug 2021, 10:58
Official
Hello Jadé,  Thank you for reaching out to us.  Please accept our apologies for the unpleasant experience caused while trying to settle your account. We’d like to assist and change your opinion of us. We have checked under your account and there is no record of a settlement payment.  Kindly email us the proof of payment to *** so that we can look into the matter. We’ll keep you posted every step of the way. Team DirectAxis 

Best regards,

DirectAxis
DirectAxis's reply11 Aug 2021, 11:47
Official
Hello Jadé,  We confirm receipt of your email. Nedbank is not affiliated with DirectAxis and would still need to contact us to request the settlement quotation.  Creditors make use of viewing your balance on your credit profile which is not always accurate and proceeds to use the incorrect reference details. Payment allocation has been logged with our Banking Team. We will also monitor and keep you in the loop until everything is sorted out.  Team DirectAxis 


Best regards,

DirectAxis
DirectAxis's reply18 Aug 2021, 15:09
Official
Hello Jadé,

We're pleased to confirm that your account was closed.  Please be on the lookout for a paid-up letter.

Team DirectAxis 

Best regards,

JG
Jadé Grobler's update18 Aug 2021, 17:23
Reviewer Update
Thank you!
DirectAxis
DirectAxis's reply19 Aug 2021, 08:39
Official
You're welcome!

Best regards,

JG
Jadé Grobler's update30 Aug 2021, 11:31
Reviewer Update
Hi,

Just to let you know - I am STILL waiting on the paid up letter. Can you please confirm when I will be receiving same?
DirectAxis
DirectAxis's reply31 Aug 2021, 15:32
Official
Hello Jadé

Thanks for reaching out to us.

Please accept our humble apologies for the delay in sending you the paid up letter. 

We have emailed the letter to your email address  ***, you should receive during the course of the day. 

 If you require further assistance, please let us know. 

Team DirectAxis

Best regards,