NC
Nicola C
1 reviews | Active since Apr 2021
24 Mar 2022, 07:59
Better Customer service is desperately needed
I would like to settle my loan with DirectAxis but I have not been able to get in touch with your contact centre. No-one answers your lines. As a loaning institution you are a fundamental part in people's financial lives. Please take some time to meet with your stakeholders to discuss a way forward to improve your customer service so that the company can grow.
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DirectAxis's replyOfficial
24 Mar 2022, 09:30 Hello Nicola, Thanks for reaching out to us. Apologies for the unpleasant experience you had whilst trying to get through to our call centre. We are here to assist. We have emailed you the settlement letter to the email address provided on the review.
Please let us know once you have received it.
Team DirectAxis
Please let us know once you have received it.
Team DirectAxis
DirectAxis's reply24 Mar 2022, 09:30
Official
Hello Nicola, Thanks for reaching out to us. Apologies for the unpleasant experience you had whilst trying to get through to our call centre. We are here to assist. We have emailed you the settlement letter to the email address provided on the review.
Please let us know once you have received it.
Team DirectAxis
Please let us know once you have received it.
Team DirectAxis