NM
Ndivhuwo M

1 reviews | Active since Sept 2017

05 May 2023, 08:55

Best in Harrasing customers/Treating customers unfairly

I think the aim of direct Axis is to keep messing up my name, they don't want to see me having peace, am busy with DMC were they take my account and they have been failing to assist, now I have settlement letter quotation from DMC and I have to settle it by this month, yesterday am waking up with a call from Vertex saying they are sent by direct Axis. So am busy on process of settling with DMC now Direct Axis is sending other collectors to harras me with calls and they are busy putting other charges, the money that I already paid with DMC were is it going when they are busy handing over every were, I don't even have 3days receiving settlement quotation from DMC and it was agreement with Direct Axis, now they are sending vertex to harras me, what is wrong with Direct Axis??? is that how you call treating customers fairly, is how professional you are?? Why don't you ait to see if am not gonna settle account this month. And why are you sending my account to different people were as am already started paying others that you send me to, in this difficult and trying time in this country you don't even feel ashame to give me time after settlement agreement, you keep sending people to harrass me, all of them they say they are sent by direct AxisπŸ’”πŸ’”πŸ’”πŸ’”πŸ’”πŸ’”

0
Replies (2)
DirectAxis
DirectAxis's reply05 May 2023, 09:27
Official
Hello Ndivhuwo, 

Thanks for reaching out to us.  

Please accept our humble apologies for the unpleasant experience and the inconvenience caused, we are here to assist.  

We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.  

Team DirectAxis
NM
Ndivhuwo M's update19 May 2023, 12:55
Reviewer Update
Good day,

I have settled the account yesterday, DMC is saying they don't update credit profile on behalf Direct Axis, I must contact you to update my credit profile,I have received the paid up letter, so may you kindly update profile?

Your assistance will be highly appreciated, thank you.