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Shanthi
1 reviews | Active since Jul 2021
25 Jan 2022, 13:54
Being changed arrears yet I have a debit order
Hi have been trying to get hold of customer service for months and no one ever answers they phone yet if u want a loan ppl are readily available to help.
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
25 Jan 2022, 15:01Hello Shanthi, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get through to our call centre. We've escalated your query to our Customer Care Support Team and a consultant will be in touch with you. Thank you for your patience and understanding. Team DirectAxis
DirectAxis's reply25 Jan 2022, 15:01
Official
Hello Shanthi, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get through to our call centre. We've escalated your query to our Customer Care Support Team and a consultant will be in touch with you. Thank you for your patience and understanding. Team DirectAxis
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Shanthi's updateReviewer Update
27 Jan 2022, 10:31I'm still waiting for someone to call. It's absolutely shocking.
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Shanthi's update27 Jan 2022, 10:31
Reviewer Update
I'm still waiting for someone to call. It's absolutely shocking.
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Shanthi's updateReviewer Update
01 Feb 2022, 11:03From the 25 January, I am still waiting for someone to call me. Once again the debit goes off. I think I should reverse my debit, only then will someone quickly call me cos it's ur money being reversed.
I dont recommend anyone to use direct axis. They don't treat customers fairly. Basic FAIS requirements are not adhered to.
I dont recommend anyone to use direct axis. They don't treat customers fairly. Basic FAIS requirements are not adhered to.
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Shanthi's update01 Feb 2022, 11:03
Reviewer Update
From the 25 January, I am still waiting for someone to call me. Once again the debit goes off. I think I should reverse my debit, only then will someone quickly call me cos it's ur money being reversed.
I dont recommend anyone to use direct axis. They don't treat customers fairly. Basic FAIS requirements are not adhered to.
I dont recommend anyone to use direct axis. They don't treat customers fairly. Basic FAIS requirements are not adhered to.