1 reviews | Active since Feb 2016
Been waiting for a refund - nearly 3months later and nothing (I have done everything they asked for)
Account Number ***1
As I am writing this I am wondering if I am wasting my time again with all the countless phone calls and emails I have sent to DirectAxis which have gone unanswered.
In early January 2021 I settled my account with DirectAxis and there was a credit amount owing to me. I sent numerous emails and phone calls to find out how do I go about getting the credit refunded back to me. On the emails I just received the automated response that someone will contact me in 48hours which never happened and on the phone calls no one ever answered or if I was lucky and the call was answered I was then pushed from one person to the next and eventually the call just died.
Eventually in late February early March I get a phone call from them saying they need to refund me (gasp) and I need to send them certain information, I responded telling them I have already comp**** to your request several times and I have had no feedback. They then said after looking for my numerous emails that they have received everything and that I should wait for a period and they will refund me. It took them 2 months to get back to me....... 2 months with me painstakingly making phone calls and sending emails, 2 months of them debiting my bank account thievingly, adding in interest and insurance costs to my account.
It is the 16th March, two and half months later and this has still not been resolved. I have not received my refund and they have not corrected the charges on my account.
I have made two phone call attempts this morning, the first went unanswered and died on me (nothing new) and the second I won the lottery because someone actually answered the call (very new and exciting for me), the agent on the call told me that my account was finalised on the 7th March (weird as this is a Sunday) and from this date I should wait 5-10 working days to receive my refund. My next question was what the amount would be as I want to know that they will be refunding me the correct amount but the agent could not give that to me and instead put the call to their imaginary manager and to my surprise they did not answer after waiting several minutes for them to do so.
To sum this all up, for the last 2 and a half months I have been trying and failing to get DirectAxis to refund me an amount of money owing to me, I have done everything they asked from me and have kept on sending emails and phone calls to get feedback. All the while they add on costs to my account and debit my bank account. If they are to be believed I should eventually receive my refund this week, close to 3 months later. What will be interesting is the amount they refund me after all the bogus costs they put on my account that was settled in full.
I have been extremely patient up to this point, I have been treated disgustingly, taken advantage of and clearly pushed aside as they cannot make money from my anymore.
They will have to do a lot more then an apology to me (you think I would have gotten something form them by now) but before I get ahead of myself lets see if the mystical refund happens..... and is the correct amount.
I would like to thank you for your generic and empty apology. It must have taken someone an awfully long and thoughtful time in sending this to me. I do hope they are ok.
Should I take this message with the same regard as your automated responses to all of the emails I sent "we will contact you within 48 hours" and therefore prepare myself for another 2 and a half months or should I make countless phone calls that do not get answered and in the very special event that someone actually does answer I get pushed onto numerous individuals who are so willing to assist me and then those call just die on me without them then contacting me back again ? Please let me know so I can plan this over the next 2 and a half months.
Lastly thank you for taking the time in resolving my query 2 and half months later, maybe this is premature of me thinking it will be resolved. I hope again I have not inconvenienced anyone in doing their job, nobody would want that.
Oh where can I send DirectAxis my invoice for the phone calls, emails, labour and interest charges for holding my money ? If I have not thank you for everything you have done my apologies.
Regards
Michael
I would like to thank you for your generic and empty apology. It must have taken someone an awfully long and thoughtful time in sending this to me. I do hope they are ok.
Should I take this message with the same regard as your automated responses to all of the emails I sent "we will contact you within 48 hours" and therefore prepare myself for another 2 and a half months or should I make countless phone calls that do not get answered and in the very special event that someone actually does answer I get pushed onto numerous individuals who are so willing to assist me and then those call just die on me without them then contacting me back again ? Please let me know so I can plan this over the next 2 and a half months.
Lastly thank you for taking the time in resolving my query 2 and half months later, maybe this is premature of me thinking it will be resolved. I hope again I have not inconvenienced anyone in doing their job, nobody would want that.
Oh where can I send DirectAxis my invoice for the phone calls, emails, labour and interest charges for holding my money ? If I have not thank you for everything you have done my apologies.
Regards
Michael
Thanks for responding to us.
We apologise once again for the inconvenience and difficulties caused.
We will monitor the process of your refund and let you know as soon as everything is sorted.
Team DirectAxis
Thanks for responding to us.
We apologise once again for the inconvenience and difficulties caused.
We will monitor the process of your refund and let you know as soon as everything is sorted.
Team DirectAxis
You will be happy to know that the refund has been paid out to you. Please know that this can take 24 - 48 hours to reflect in your bank account.
Kindly confirm receipt when you receive it.
Team DirectAxis
You will be happy to know that the refund has been paid out to you. Please know that this can take 24 - 48 hours to reflect in your bank account.
Kindly confirm receipt when you receive it.
Team DirectAxis
The refund is less +-2-3 months of insurance charges I believe you charged to the account after I had settled it, this is your error for not closing the account when you should have. I knew this would happen and the correct amount would not be refunded to me, I have questioned the amount before the refund was paid and no one answered me and I did bring this up in my initial message here on Hello Peter You again have just ignored me.
If this is not resolved today I will go ahead and lay a complaint at FSCA, looking at all the other complaints on Hello Peter there is a clear pattern of DirectAxis not doing their part of refunding clients the credit balances once the accounts have been settled.
The refund is less +-2-3 months of insurance charges I believe you charged to the account after I had settled it, this is your error for not closing the account when you should have. I knew this would happen and the correct amount would not be refunded to me, I have questioned the amount before the refund was paid and no one answered me and I did bring this up in my initial message here on Hello Peter You again have just ignored me.
If this is not resolved today I will go ahead and lay a complaint at FSCA, looking at all the other complaints on Hello Peter there is a clear pattern of DirectAxis not doing their part of refunding clients the credit balances once the accounts have been settled.
Contact me just after 5pm.
Contact me just after 5pm.