1 reviews | Active since Jul 2017
Been waiting 15 business days for my refund! SHOCKING CUSTOMER SERVICE!!!
<p>My ordeal started on the 30th of June when my husband called in to ask for R5000 to be refunded to his account due to it being incorrectly transfered via online banking.</p> <p>We were given the steps to follow and to send the information.</p> <p>Nothing was done... I followed up daily asking for feedback and no one bothered to contact or reply to my message that the information was incorrect. No once.</p> <p>I finally got to speak to Aqeefah Abdurahman, who promised to help me. I sent her the new information the same day (14 July) and followed up again on the 17th to find out if the refund was actioned.</p> <p>No response.</p> <p>18th of July I follow up again. No response.</p> <p>19th of July I send and email to both her and customer services. No response from customer services, but from her, suddenly on leave.</p> <p>Just great. </p> <p>You guys are very quick to take money from people but when you are supposed to give it back it, you don't want to.</p> <p>I've never ever been so frustrated and disappointed with a company's service.</p> <p>R5000 is a lot of money and it's mine! Why must it take so long for you to just transfer our money back into our account.</p> <p>THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER COME ACROSS. ABSOLUTELY PATHETIC!</p>
Hello, please accept our sincerest apologies. We'd like to arrange for a consultant to get in touch with you. So, please send a private message via Hello Peter with the details of the account holder so that we can investigate the matter. Team DirectAxis
Hello, please accept our sincerest apologies. We'd like to arrange for a consultant to get in touch with you. So, please send a private message via Hello Peter with the details of the account holder so that we can investigate the matter. Team DirectAxis
So I'm still waiting for someone to call me to refund my R5000.
You said you would look into this urgently. You haven't otherwise I will have my money, or someone would've called me.
I knew this would happen. You post responses on Hello Peter to make people think you actually do somethig, but it's all empty promises.
So I'm still waiting for someone to call me to refund my R5000.
You said you would look into this urgently. You haven't otherwise I will have my money, or someone would've called me.
I knew this would happen. You post responses on Hello Peter to make people think you actually do somethig, but it's all empty promises.
I'm finding this really difficult how you cannot refund someone the money that they paid an account that was not supposed to be there... it's so easy to see it on the documents that i sent you.
You can clearly see R5000 paid into my loan account that I've confirmed was done incorrectly. Now you want me to jump through every hoop under the sun to get it back... I don't understand it.
I've even sent you a reference number for this transfer. Just do your job that my husband asked you to do on the 30th of June.
How difficult can this be, really...
I'm finding this really difficult how you cannot refund someone the money that they paid an account that was not supposed to be there... it's so easy to see it on the documents that i sent you.
You can clearly see R5000 paid into my loan account that I've confirmed was done incorrectly. Now you want me to jump through every hoop under the sun to get it back... I don't understand it.
I've even sent you a reference number for this transfer. Just do your job that my husband asked you to do on the 30th of June.
How difficult can this be, really...
Great, we're happy that Wendy was able to assist you. We'll certainly let her know that you're impressed with the way in which she handled everything. If for any reason you require further assistance, please don't hesitate to contact us again. Team DirectAxis
Great, we're happy that Wendy was able to assist you. We'll certainly let her know that you're impressed with the way in which she handled everything. If for any reason you require further assistance, please don't hesitate to contact us again. Team DirectAxis