AB
Annalize B
1 reviews | Active since Sept 2020
14 Sept 2020, 08:10
Bad, worse, PATHETIC
Now they are going from bad to worse... This is the second report I write. Answering on Hellopeter without actually resolving the problem does not qualify you for anything more than being pathetic. Received my quarterly statement today - imagine my surprise when I saw the arrears amount after being promised that the matter is being attended to and will be resolved. Note that my one star rating is purely because I have to rate you something and there is no minus scale rating.
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Replies (2)
DirectAxis's replyOfficial
15 Sept 2020, 13:34Hello Annalize, We have received your review. We apologise that you had a poor experience, we'll make sure your comments go to the department head. Please allow us to have the matter investigated and resolved in a timeous manner. We’ll be escalating it onto our Customer Relationship Management team who will be making contact with you directly to get to the bottom of this. Team DirectAxis
DirectAxis's reply15 Sept 2020, 13:34
Official
Hello Annalize, We have received your review. We apologise that you had a poor experience, we'll make sure your comments go to the department head. Please allow us to have the matter investigated and resolved in a timeous manner. We’ll be escalating it onto our Customer Relationship Management team who will be making contact with you directly to get to the bottom of this. Team DirectAxis
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Annalize B's updateReviewer Update
30 Sept 2020, 12:0616 days later and the issue is still not resolved. Not even as much as a phone call from them. I phoned customer care again today, only to hear AGAIN that my account has been handed over to a third party. If this matter is not resolved within the next three days I will escalate the matter to FAIS Ombud.
AB
Annalize B's update30 Sept 2020, 12:06
Reviewer Update
16 days later and the issue is still not resolved. Not even as much as a phone call from them. I phoned customer care again today, only to hear AGAIN that my account has been handed over to a third party. If this matter is not resolved within the next three days I will escalate the matter to FAIS Ombud.