Bad turn around time for logged queries

Since I wrote to Directaxis regarding payments that were done to their accounts 26 August2020 via my FNB banking app which were ment for Standard Bank they kept sending me sms asking me to call them which I did and sent them relevant documents, and they promised that FNB their partner will contact me, and reverse my two Payments.

But no reversal has been made and my accounts are behind with errors due to this *********** Organisation.

I wrote my first review on the 26 October2020 still no assistance and on the 4 November2020 another one the only reply was made through email were they wrote that one of their consultants will conduct a cartesy call but till now no reply no assistance.

First National Bank sent an sms related to this complain that my matter is attended to and my refund will take 24 to 48hours which has passed two weeks ago. Clearly this two companies are taking me for a ride and yet another poor services, lack of value for customers and *********** from financial institutions.

I want them to tell me who will pay for my arrears that are affecting my another accounts due to the poor services and lack of efficiency.

Directaxis must learn to communicate with their customers through calls and stop using the system of sending please call me to their customers it is annoying, and unprofessional.