AM
Anzelle M
1 reviews | Active since Nov 2018
07 Nov 2018, 09:13
Bad Settlement Service
Disappointed in Service I received. I requested for a one day settlement which I got and settled on the 19 Oct 2018. The person advised me that my debit order will still run on the 22 Oct 18 but they will refund my monies to me in 5 to 10 business days. So today 7 Nov 18 I call DirectAxis to be informed that my account is still open and that they will refund me but I will have to wait another 5 to 10 business days. As they failed to close my account. So they failed to do their part but I have to carry the consequences . Not happy with them at all. Very Bad Service. When I asked the lady that I need to speak to a Manager or someone that I can complain to she advised that all the Managers are in a meeting.
Disappointed and very unhappy client!
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
07 Nov 2018, 10:16 Hello, please accept our sincerest apologies. We're looking into it and will keep you in the loop until everything has been cleared up. So, expect a call or an email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's reply07 Nov 2018, 10:16
Official
Hello, please accept our sincerest apologies. We're looking into it and will keep you in the loop until everything has been cleared up. So, expect a call or an email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
AM
Anzelle M's updateReviewer Update
12 Nov 2018, 10:26And the terrible service continues. No call and explanation to what is going on with my account. Seems I will be calling DirectAxis again. Very annoyed.
AM
Anzelle M's update12 Nov 2018, 10:26
Reviewer Update
And the terrible service continues. No call and explanation to what is going on with my account. Seems I will be calling DirectAxis again. Very annoyed.
DirectAxis's replyOfficial
12 Nov 2018, 10:50We're pleased to let you know that the refund has been deposited in your account on the 9th November. We've emailed you a paid up letter to the address we have on record, please let us know that you've received it.
Best regards,
DirectAxis's reply12 Nov 2018, 10:50
Official
We're pleased to let you know that the refund has been deposited in your account on the 9th November. We've emailed you a paid up letter to the address we have on record, please let us know that you've received it.
Best regards,
AM
Anzelle M's updateReviewer Update
12 Nov 2018, 12:15Received the letter thank you.
AM
Anzelle M's update12 Nov 2018, 12:15
Reviewer Update
Received the letter thank you.
DirectAxis's replyOfficial
14 Nov 2018, 15:21You are welcome.
Best regards,
DirectAxis's reply14 Nov 2018, 15:21
Official
You are welcome.
Best regards,