ES
Elize S
1 reviews | Active since Aug 2019
25 Jan 2021, 10:12
Bad services
I am struggling to get help for someone at directaxis . They dont return call or emails . The person I spoke to on the 16 December 2020 promised to phone my back and never did. On the 19 January 2021 I phoned and was transfer 5 times and ended up with someone that also make promise to phone my back as soon as she get feed back . It is the 25th already and no one phoned
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Replies (2)
DirectAxis's replyOfficial
25 Jan 2021, 11:14Hello Elize, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience this was causing you, we acknowledge your frustration. We have escalated your query to our Support Team so that they can urgently provide you with a courtesy call and assist you. Please be on the lookout for our call. Team DirectAxis
DirectAxis's reply25 Jan 2021, 11:14
Official
Hello Elize, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience this was causing you, we acknowledge your frustration. We have escalated your query to our Support Team so that they can urgently provide you with a courtesy call and assist you. Please be on the lookout for our call. Team DirectAxis
DirectAxis's replyOfficial
03 Feb 2021, 12:03Hello Elize, Thanks for reaching out to us. We apologise for the delay in getting your query resolved. We have re-escalated the matter to our Management Team so that they can urgently assist you. Team DirectAxis
DirectAxis's reply03 Feb 2021, 12:03
Official
Hello Elize, Thanks for reaching out to us. We apologise for the delay in getting your query resolved. We have re-escalated the matter to our Management Team so that they can urgently assist you. Team DirectAxis