SF
Sandra F
1 reviews | Active since Jan 2015
25 Apr 2022, 17:28
Bad service with no responds
I've emaied them 3 times- no responds and I've contacted them 2 times today- very poor service as I was put on hold for more than 20 min with no respond as the phone went dead. I contacted them concerning my account that was settled on the 13th of April but yet they deducted again this month. I've sent a settlement letter but still they didn't reversed my money.
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DirectAxis's replyOfficial
26 Apr 2022, 09:29 Hello Godfrey, Thanks for reaching out to us. Please accept our humble apologies for the difficulties you’ve experienced while trying to reach us. Please share with us the email addresses which you’ve emailed and didn’t get response, we’d like to share the feedback with our support teams. We’ve received your settlement payment and will take a look at the debit order details and reach out to you as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply26 Apr 2022, 09:29
Official
Hello Godfrey, Thanks for reaching out to us. Please accept our humble apologies for the difficulties you’ve experienced while trying to reach us. Please share with us the email addresses which you’ve emailed and didn’t get response, we’d like to share the feedback with our support teams. We’ve received your settlement payment and will take a look at the debit order details and reach out to you as soon as we’ve gathered more information. Team DirectAxis