AS
Anisa S
1 reviews | Active since Aug 2017
28 May 2020, 10:40
Bad service will not recommend them to anyone.
Pathetic service received. I am very unhappy with the service that I received from Direct axis .Firstly I cannot get hold of anyone to assist me with my covid claim.I app**** on the Fnb app and it was approved.Today Direct Axis debited my account.I want my refund today! Or I will take this matter further... This financial institution is the worst people to deal with.... They Dont respond to emails... Neither do they inform you of anything.... Waste of time... Will not recommend them to anyone
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DirectAxis's replyOfficial
28 May 2020, 11:24Hello Anisa, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply28 May 2020, 11:24
Official
Hello Anisa, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis