Bad service, very inconveniencing

I have been with direct Axis for long that I am only left with 7 instalments to finish up, so this month i was debited 2 times on the 24th which is not their debit date okay I didn't have a problem since the 26th was on Sunday.. Was surprised to see another debit on the 27th . Sent emails, called and was transferred to some department which never picked up, its really inconveniencing since we budget over our monies so if you not gonna take note of your errors and rectify then it's a problem. When they want to offer you another loan or u missed a payment they all available to call you but now no one is willing to help.