SF
Suzanne F
1 reviews | Active since Oct 2019
25 May 2020, 13:36
Bad Service - taking dt order after Covid 19 Relief was granted
Good day, So I got Covid 19 Relief. Great Stuff! But then you deducted the instalment of my account in any way. Taking food from my table. I phoned, and they did check om my ID, relief was approved. Phoned prior to 12 April, to get my payment back into my account, but you call centre lady that helped me, did not leave any notes on the system. On the 12 April, after numerous phone calls, a lady assisted me. So, the 13th ( that is what I was told ) the credit to my account was started. I want to find out where is the money, as it is not reflecting in my account. But, to get hold of anyone is a nightmare. I get cut off, or they don't phone back, or they don't understand me.
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Replies (2)
DirectAxis's replyOfficial
25 May 2020, 15:19Hello Suzanne, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply25 May 2020, 15:19
Official
Hello Suzanne, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
SF
Suzanne F's updateReviewer Update
26 May 2020, 22:01Good day, Day 1 has gone by and no phone call? Covid is not an excuse for this service. I have phoned again today, no outcome, was on hold for 30 minutes. You can listen to my recording. AGAIN waiting for someone to phone me back.
SF
Suzanne F's update26 May 2020, 22:01
Reviewer Update
Good day, Day 1 has gone by and no phone call? Covid is not an excuse for this service. I have phoned again today, no outcome, was on hold for 30 minutes. You can listen to my recording. AGAIN waiting for someone to phone me back.