GN
Given N
1 reviews | Active since Feb 2019
04 Feb 2019, 12:13
Bad service (refund)
Your customer services department is very poor,I am still waiting for my refund from dial direct from the 25 and the 1st of january and February.they keep.saying it was paid but to which account I dont know
Your service is very very poor,they keep promisong that they will call but no one does until you call them and you still need to wait for 10 minutes before someone actually answers a call
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
04 Feb 2019, 16:09Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply04 Feb 2019, 16:09
Official
Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
GN
Given N's updateReviewer Update
04 Feb 2019, 16:27I will wait for your reply
GN
Given N's update04 Feb 2019, 16:27
Reviewer Update
I will wait for your reply
DirectAxis's replyOfficial
05 Feb 2019, 08:35We have confirmation that both the refunds has been paid out both your refunds has been paid out. The second refund has been paid out on the first which should reflect in your bank account today.
Best regards,
DirectAxis's reply05 Feb 2019, 08:35
Official
We have confirmation that both the refunds has been paid out both your refunds has been paid out. The second refund has been paid out on the first which should reflect in your bank account today.
Best regards,
GN
Given N's updateReviewer Update
05 Feb 2019, 11:32I have received the second refund but not the first one I have send you guys a xopy of my bank statement to proof it I want my money
GN
Given N's update05 Feb 2019, 11:32
Reviewer Update
I have received the second refund but not the first one I have send you guys a xopy of my bank statement to proof it I want my money