Bad service, poor assistance from staff

Contacted your company regarding payment relief on the 11 of April 2020, I was then asked to get supporting documentation stating I am currently not working due to Covid-19.

I submitted the letter on the 23 April and someone called me on the 28th April, he mentioned he would send me an email and call me back within 20 minutes. It is now the 02 May 2020 and I am still waiting for the phone call, however I receive calls from an *** and the line is silent and then the call disconnects after roughly 30 seconds.

When you call into customer service, all they do is take your details and say they will pass it on to the relevant department however still no contact from the company.

My debit went off on the 1st of May yet I did everything on my end in order to apply for the cash payment relief but due to agents not following up with clients promptly the service being offered is costing me money that I do not have in order to follow up.

The uif payment from government is r3500, your installment is r1488, how do I survive with the balance? This is causing unnecessary stress and financial strain, I would like my application finalised and my premium refunded.

Should I receive no response I will go on as many social media platforms regarding the poor service I received during this stressful period.