BAD SERVICE! NON-COMPLIANT! *************!

Firstly, I am disgusted with the service that Direct Axis has provided me with. This is the second and wil be the LAST time that I will take a loan or any other product offerings with Direct Axis in the future. <br> Secondly, my creditors was NOT settled in full. I just got off the phone with my creditors who advised me that my account was NOT settled in full and that the settlement amount paid was incorrect.<br> What exactly is your Consolidation process? Is Direct Axis not suppose to confirm with my creditors the settlement amount before making payment?<br> Please can you URGENTLY explain to me why my creditors was NOT PAID IN FULL - as you are aware that interest is being added to the outstanding balance amount.<br> I've had to constantly call Direct Axis to speak to an Agent, after 20min listening to the voice prompt, my issue still doesnt get resolve, instead they transfer me from pillar to post - that seems to be a consistent trend with Direct Axis. No one cares, no one wants to take responsibility and accountability for my account.<br> I sincerely appreciate your promptly response.<br> Thank you.