Bad service from DirectAxis

<p>I took out a loan from DirectAxis in August of 2015 and I have been making payments on this loan consistently. In October of 2016 I decided to settle the loan and I obtained the settlement amount from DirectAxis. I settled the loan in 3 payments as follows : R13000 (4 October 2016), R13 000 (6 October 2016) and R8000 (7 October 2016). I then called the DirectAxis call centre on 8 October 2016 to confirm that my loan had indeed been settled, I was then told that only 2 of the 3 payments I made were reflecting on my account and that I should call again in a few days. Please note that on average I would be on hold for atleast 20 minutes before I got through to a consultant. I then called again and I was then informed that the payment of R13000 that I made of the 4th of October had not been allocated yet and that I should call again in a few days. This went on for a further two weeks and I kept calling regularly and getting the same response. I was then instructed to email proof of payment ********** . I emailed proof of all payments. I then called again and I was told that the gentleman I had emailed was not in on that day so then I spoke to a lady by the name of Celeste Jacobs and she told me to email her proof of payment and that she would get back to me the next day. After waiting another week, I called Celeste Jacobs and asked her about the progress of my query, she then told me that they were still trying to track down my payment. I asked Celeste Jacobs what would happen since month end was a few days away and I was concerned that the debit order for the loan would still go through even though I had settled the account, she assured me that should this happen she would contact me after month end and arrange for me to be refunded. I have tried every means possible, I have emailed every single email address that I could find for DirectAxis, I have called the call centre countless times. DirectAxis is still deducting the instalment for this loan from my bank account every month. I am extremely frustrated with the service that I have received and to this day my query is unresolved even though I have been a good customer and never missed a payment on this loan.</p>