Bad service from direct axis cash power loan

I paid a settlement amount of R44809.00 on the 16th Feb 2021,my loan loan account was not closed.on the 22nd of February I called the call center and was informed I need to send proof of payment,I sent it on the 23rd of February 2021 twice from different emails. The automated email response that I got was that a consultant will be in contact with me within 2 days. No one contacted me. Today is the 8th of march 2021 my loan account is still open and no one has called me and the worse part is interest fees have gone in the account. I called the call center and the consultant named nthatheng confirmed that she can see my payment,they still require proof of payment even though they see the amount and nothing will be done to my account unless I send the proof again. I asked to speak to a manager who is aqeefa abdurahma and was not available.

I fail to understand why would a person pay such an amount only to continue with instalment and not settle, why would no one call you to ask about the payment while they call you when your in areas, it's day light ******* to us customers. I want my account closed immediately as I paid the settlement amount.