bad service from direct axis

morning. i think i have settled my direct axis account . i want my account to be closed. i sent proof of payment 4 times. third consultant confirmed its been received bt i must wait for 48 hours. i have been calling direct axis since beginning f the month. no one is willing to assist me . i want my account to be closed. each nd every time i call they say they didnt receive proof of payment . i asked to be referred to one of managers they refuse. i dont know wat to do now.