BAD SERVICE FROM DIRECT AXIS

I have apply for a Payment holiday and they have granted to me and after three month they gave me another month Holiday. Now Direct Axis say I am one month behind and my credit score is down because of their mistake.

I have a Depit order and there is enough money in there, now I try to phone, then this one tell me they put me through to this one and this one is more ***********'s than the previous one. According to me the money was always available in my account and they are doing the arrangement for this Covid Payment Holiday. Please get some one to come back to me who know the business.