Bad Service from Direct Axis

<p>This is a protest email from a very disgruntled Client.</p> <p> </p> <p> </p> <p>The service/attitude received from Direct Axis, has been atrocious as it has been sorely lacking, I have been liaising with your ‘team since 24th August 2016 after a personal loan was offered to me for being a good customer.</p> <p> </p> <p>Here are but a few of my problem/faults, listed below:</p> <p> </p> <p> </p> <p>· Tried to make contact since 12th August – no answer; continuous ringing.</p> <p>· Contacted and spoke to a consultant on the 24th August. No telephone etiquette received from all people dealt with. </p> <p>· I forwarded requested documents; after six days no notification received.</p> <p>· I contacted Direct Axis again- the vulgar rude manner whereby Direct Axis staff deal with clients is truly pathetic.</p> <p>· This time I was told to resend the documents as the pdf file could not be opened.</p> <p>· I did as per requested.</p> <p>· No response received yet again – I had to resend the document once again.</p> <p>· On the 15th I called Direct Axis again asking if my documents had been received.</p> <p>· Pelisa Noko answered – she then said a person by the name of Pumla had spoken to me the day before.</p> <p>· I asked where she received the information – she changed her tune and then said, “ no Pumla tried calling you and could not get hold of you”</p> <p>· I then asked for her Supervisor – Qayyom Martin – he was not available – I contacted after 30minutes he was still not available – I then asked for his Manager Devan Johnson – all of a sudden Qayyom Martin was available to speak.</p> <p>· Qayyom Martin told me he was in a meeting and I had contacted the Inbound Department – I then told him the Customer should come first at all times and be seen to/attention paid in any department the Customer dials into.</p> <p>· I asked him for his Manager’s details, he mentioned Janene Wray was not available.</p> <p>· Qayyom then said he would get Ibraheem Jackson to contact me.</p> <p>· This was done. I had to forwad my document again.</p> <p>· However it turned into a push away conversation. ALL Staff seem to have this attitude as if they are there doing the customer a favour; the customer in fact is doing them the greatest favour. Who ensures that staff members Salary is paid every month???</p> <p>· Ibraheem Jackson himself, was shocked at the amount of days Direct Axis had kept me waiting.</p> <p> </p> <p> </p> <p>On paper Direct Axis offers the best services but it is sad to see that the Client does not count to anyone working in “your team”.</p> <p> </p> <p>I have no words for the lack of response</p> <p> </p> <p>I contacted Direct Axis today asking for Qayyom Martin and I was transferred to switchboard, I am very sure it was purposely done so by Sawaaz Ismail. How I wish I did not, they ruined my day with their rude behaviour towards a CUSTOMER and I would not advise that anyone liaises with them as I would not want to in future….This proved to be fruitless.</p> <p> </p> <p>I am truly not impressed with the “services” supposedly rendered.</p> <p> </p> <p>Put the following words in bold on each and every staff members desk – starting with Management – THE CUSTOMER COMES FIRST.</p> <p> </p> <p>Thank you</p> <p> </p>