HH
Heidi H
1 reviews | Active since Jun 2016
26 Mar 2021, 12:27
BAD Service for cancellations
Have asked to cancel a small policy that was linked to my home loan since the house is sold... IT is still being deducted. Pls tell us who we must speak with to get his cancelled as I am paying for nothing and was retrenched and each time the debit order cannot go off then the bank also charges me... pls get your people to do their JOBS that they are being paid for. There are many people without jobs.
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Replies (3)
DirectAxis's replyOfficial
26 Mar 2021, 13:08Hello Heidi, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused, we understand and acknowledge your frustration. We have escalated your query to our Claims Team so that they can look into the matter and provide you with assistance as soon as possible. We will monitor the process and let you know once everything has been sorted. Team DirectAxis
DirectAxis's reply26 Mar 2021, 13:08
Official
Hello Heidi, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused, we understand and acknowledge your frustration. We have escalated your query to our Claims Team so that they can look into the matter and provide you with assistance as soon as possible. We will monitor the process and let you know once everything has been sorted. Team DirectAxis
DirectAxis's replyOfficial
08 Apr 2021, 09:01Hello Heidi, We're pleased that a consultant has been in touch with you, but if you require further assistance, please let us know. Team DirectAxis
DirectAxis's reply08 Apr 2021, 09:01
Official
Hello Heidi, We're pleased that a consultant has been in touch with you, but if you require further assistance, please let us know. Team DirectAxis
DirectAxis's replyOfficial
08 Apr 2021, 09:36 Hello Heidi,
DirectAxis's reply08 Apr 2021, 09:36
Official
Hello Heidi,