Bad service

Bad service I’m still waiting for my complaint to be resolved. They contacted me and said that they will get back to me with 24 hours. The consultant that called me insist that I’m mistaken... about this matter ... I was told by a direct axis consultant that my retrenchment cover on my loan is for a period of twelve months. I have the call recorded and so does direct axis yet they insist that I’m wrong.Im very disappointed. The staff that you employ are *********** and as far as I’m concerned they are not supposed to be give any information about insurance products is they are not trained.The consultant that called me said that I was mistaken as they were offering me a new loan . Come on now are you for real ? Offering a retrenchment client a new loan ? How negligent isn’t that? I feel that Direct axis needs to fix this ... This is not my fault in any way. When I app**** for the loan I didn’t receive any details about the insurance policy that I agreed to . Direct axis I’m a very unhappy client and I plan to let others know of your bad service.I will have to seek assistance from my attorney and the ombudsman for insurance.