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Nishal N
1 reviews | Active since Dec 2022
21 Jul 2023, 21:06
Bad service
I paid up my loan through making transfers from my linked account with FNB. I am asked to send proof of payments which is not possible as it is an INTER ACCOUNT TRANSFER. Please assist in escalating the closure and refunding my debit order. The service from Shonte was terrible and did not send me a mail as promised
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Replies (2)
DirectAxis's replyOfficial
24 Jul 2023, 08:24 Hello Nishal,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
DirectAxis's reply24 Jul 2023, 08:24
Official
Hello Nishal,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
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Nishal N's updateReviewer Update
31 Jul 2023, 16:00Thank you. Appreciate the response and assistance
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Nishal N's update31 Jul 2023, 16:00
Reviewer Update
Thank you. Appreciate the response and assistance