KG
Kimone G
1 reviews | Active since May 2020
12 May 2020, 18:52
BAD SERVICE
I have been trying to get help from you guys for over a week, its either I call and sit on the phone for an hour and no one answer or someone does answer and remains silent and than drops my call.
CAN I PLEASE GET SOME HELP
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
13 May 2020, 10:07Hello Kimone, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. Please rest assured that we will escalate the matter to our support team and arrange for a consultant to contact you. Team DirectAxis
DirectAxis's reply13 May 2020, 10:07
Official
Hello Kimone, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. Please rest assured that we will escalate the matter to our support team and arrange for a consultant to contact you. Team DirectAxis