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MM
Michelle M

1 reviews | Active since May 2020

29 Jan 2021, 12:12

Bad service

I have paid my husband's accounts in full but direct axis still debited my account I have been phoning them for day and all they do is transfer you from 1 department to the next i want my money back your staff is rude.

0
Replies (4)
DirectAxis
DirectAxis's reply29 Jan 2021, 12:31
Official
Hello Michelle, 

Thanks for reaching out to us. 

We apologise for your experience and the inconvenience caused.  Please send us a private reply with your husband’s ID and contact numbers so that we can assist. 

Team DirectAxis 

DirectAxis
DirectAxis's reply01 Feb 2021, 09:19
Official
Hello Michelle,  Thanks for sending us your husband’s details.  We have escalated the matter to our Escalations Team and will let you know once everything is sorted.  Team DirectAxis 
MM
Michelle M's update08 Feb 2021, 07:48
Reviewer Update
I'm still waiting for my money
DirectAxis
DirectAxis's reply08 Feb 2021, 09:35
Official
Hello Michelle,  We apologise for the delay in getting your query resolved.  We have re-escalated the matter to our Escalations Team and will let you know as soon as we receive feedback.  Team DirectAxis