ZM
Zamokwakhe M
1 reviews | Active since Jul 2019
26 May 2023, 09:02
Bad service
Disgusting service
I took out a loan with directaxis they came via FNB and I thought they were legit business , the loan I took out was later repaid fully within a month or two and to my Suprise they are still debiting my account till date and I have called them on numerous times and what's worst is the email adresses they gave me are all not working and the calls are not going to their customer service department today I have been holding for over 25 mimutes for assistance.
Helpful (0)
Replies (3)0
Replies (3)DirectAxis's replyOfficial
26 May 2023, 10:37Hello Zamokwakhe,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed.
We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed.
We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
DirectAxis's reply26 May 2023, 10:37
Official
Hello Zamokwakhe,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed.
We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed.
We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
ZM
Zamokwakhe M's updateReviewer Update
26 May 2023, 11:48Good day
appreciate the response
Regards Zamo
appreciate the response
Regards Zamo
ZM
Zamokwakhe M's update26 May 2023, 11:48
Reviewer Update
Good day
appreciate the response
Regards Zamo
appreciate the response
Regards Zamo
DirectAxis's replyOfficial
26 May 2023, 14:23You're welcome, Zamo.
DirectAxis's reply26 May 2023, 14:23
Official
You're welcome, Zamo.
