ZM
Zamokwakhe M

1 reviews | Active since Jul 2019

26 May 2023, 09:02

Bad service

Disgusting service

I took out a loan with directaxis they came via FNB and I thought they were legit business , the loan I took out was later repaid fully within a month or two and to my Suprise they are still debiting my account till date and I have called them on numerous times and what's worst is the email adresses they gave me are all not working and the calls are not going to their customer service department today I have been holding for over 25 mimutes for assistance.

0
Replies (3)
DirectAxis
DirectAxis's reply26 May 2023, 10:37
Official
Hello Zamokwakhe, 

Thanks for reaching out to us. 

We apologise for the inconvenience caused in the process of getting your account closed.  

We understand your frustration and are here to assist.  

We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.  

Team DirectAxis
ZM
Zamokwakhe M's update26 May 2023, 11:48
Reviewer Update
Good day

appreciate the response

Regards Zamo
DirectAxis
DirectAxis's reply26 May 2023, 14:23
Official
You're welcome, Zamo.