jS
johan S
1 reviews | Active since Nov 2014
18 Oct 2020, 19:50
Bad service
I app**** for Covid relieved and was approved. In august I called to confirm that I started working on the 1st August and that my normal debit order can go of from 1st September. They contact me I September to advise that I'm in arrears. I explained to them i they told me that they will sort this out as my FNB Covid account is closed they will re open same and put the 2 x installments will be taken there and I will be up to date. Now I get calls every day to say that my account is in arrears with 2xi statements. The worst services I have received and now my credit is bad
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DirectAxis's replyOfficial
19 Oct 2020, 11:54Hello Johan, Thanks for reaching out to us. We are sorry to hear you feel that way, please accept our humble apologies for the manner in which we dealt with your query. We are extremely sorry to have inconvenienced you and will ensure the matter is resolved as soon as possible. We have escalated the matter to our Covid- 19 team and have arranged for a consultant to contact you. Please be on the lookout for our calls, emails or SMS’s.
DirectAxis's reply19 Oct 2020, 11:54
Official
Hello Johan, Thanks for reaching out to us. We are sorry to hear you feel that way, please accept our humble apologies for the manner in which we dealt with your query. We are extremely sorry to have inconvenienced you and will ensure the matter is resolved as soon as possible. We have escalated the matter to our Covid- 19 team and have arranged for a consultant to contact you. Please be on the lookout for our calls, emails or SMS’s.