NB
Natasha B
1 reviews | Active since Mar 2021
14 Mar 2023, 08:54
Bad service
On the 7 of March i send in documents for refund that is due to me by Direct axis there customer service is very bad the do not get back to you and if they they keep on finding problem with document. Does any have contact details of head office want to lay complain. I does was me owing them money the would i bother me now am struggle to get refund. I would recommend no one to this company bad bad .
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DirectAxis's replyOfficial
14 Mar 2023, 09:33Hello Natasha,
Thanks for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be.
We’re sorry that you’ve had to spend so much time on this. We have escalated the matter to our Accounts Team and a consultant will be in contact with you.
Team DirectAxis
Thanks for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be.
We’re sorry that you’ve had to spend so much time on this. We have escalated the matter to our Accounts Team and a consultant will be in contact with you.
Team DirectAxis
DirectAxis's reply14 Mar 2023, 09:33
Official
Hello Natasha,
Thanks for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be.
We’re sorry that you’ve had to spend so much time on this. We have escalated the matter to our Accounts Team and a consultant will be in contact with you.
Team DirectAxis
Thanks for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be.
We’re sorry that you’ve had to spend so much time on this. We have escalated the matter to our Accounts Team and a consultant will be in contact with you.
Team DirectAxis