1 reviews | Active since Jul 2017
Bad service by Direct Axis
<p>On 13 July I made a call to Direct Axis regarding my loan repayment arrangements. I am currently on maternity leave so I will be unable to make a payment for July.</p> <p> </p> <p>I called customer service and I was told to wait for the debit order to go through then reverse the money. Like really now? I have never heard anything so dumb my entire life.</p> <p> </p> <p>I then made another call and the consultant asked me to hold till she hung up on me. </p> <p> </p> <p>I know Direct Axis do allow customers to skip payments. What I don't understand is how can one make arrangements when the consultants do not want to help?</p>
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you. Team DirectAxis
Best regards,
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you. Team DirectAxis
Best regards,