Bad Service. Bad Communication. *********** Staff.

<p>in January 2017, one of Direct axis' call centre agents called me and offered me a loan as an existing loan with the company was nearing its end. I distinctly advised the agent that I was not interested at the time and if I was, I would call back.</p> <p> </p> <p>As soon as i put the call down, the monies were transferred into my account without any approval what-so-ever.</p> <p> </p> <p>It was a nightmare getting Direct axis to reverse the loan which I had not agreed to in the first place. It took them a month to figure out what happened and try to recrify it. Finally, in February, i received communication from direct axis to advise that the new loan was cancelled/reversed and that my old loan had been reinstated and will be paid off by August 2017. </p> <p> </p> <p>Today. the 1st of August 2017, i call direct axis to find out when the loan will be paid off as I was advised that this will be the last instalment and yet I have not received any communication at all, only to be told by the call centre agent that my loan only comes to an end in January 2018 as the FRADULENT LOAN provided in JANUARY was NOT CLOSED IN THE FIRST PLACE. I cannot believe how unprofessional such a big company is. To a point where their staff seem like they dont even know what they are doing. The call centre agent advised that he would escalate it but cannot promise that the loan will be closed which i find to be total Bulls***. I am disgusted at these services, and honestly, if i didnt have a pending loan with Direct axis, i would never deal with them again in my life and make it my personal mission to ensure that every person i know, never uses this financial institution.</p> <p> </p> <p>This is extrememly pathetic.</p>