YB
Yandisa B
1 reviews | Active since Dec 2016
29 Jul 2021, 13:16
Bad service
Im really saddened by the service that I’m getting from this company. My paydate has changed I did try to call but I couldn’t go through to the relevant department as I was transferred to different departments and the last person i’ve spoken with disconnected the callI.
After not getting the joy over the phone, I’ve sent an email regarding my query
Today I got the call where I was told that I must wait for my account to be in arrears before changing the paydate of the loan
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DirectAxis's replyOfficial
29 Jul 2021, 15:19Hello Yandisa, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Customer Care Team and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply29 Jul 2021, 15:19
Official
Hello Yandisa, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Customer Care Team and a consultant will be in contact with you. Team DirectAxis