TW
Talita W

1 reviews | Active since Nov 2017

14 Aug 2019, 13:27

BAD SERVICE - APPROVED THEN DECLINED

I would give this company none stars if i could, I have a Directaxis loan for 2 years now, I app**** for a additional loan on my loan , It was approved and all, Then i get a call to say that they declined the order because me and my fiance is sharing one bank account, My debit orders are going off on this account for the past year already , I have never skipped one payment nothing, Then you get this kind of serive, This is terrable service, Approved then declined really, I would not have app**** for a loan if it was not neccesarry, But i need that money for personal reasons, This is really rediculous!!!!!

0
Replies (5)
DirectAxis
DirectAxis's reply14 Aug 2019, 14:11
Official
Hello, thank you for sharing your thoughts with us.  We'll look into this immediately and will be in touch with you as soon as we've gathered more information.  Team DirectAxis 
TW
Talita W's update14 Aug 2019, 14:14
Reviewer Update
I need a answer by the end of the day, I need that money urgently for something that needs to be done tomorrow
TW
Talita W's update15 Aug 2019, 09:16
Reviewer Update
STILL WAITING FOR FEEDBACK FROM THESE PEOPLE, THIS IS SUCH BULL ****, I NEVER SKIPPED ANY PAYMENTS STILL THEY DONT WANT TO HELP ME BECAUSE I DONT HAVE MY OWN BANK ACCOUNT AND I USE MY FIANCE'S ACCOUNT FOR THE PAST YEAR. TERRIBLE SERVICE

I would give this company none stars if i could, I have a Directaxis loan for 2 years now, I app**** for a additional loan on my loan , It was approved and all, Then i get a call to say that they declined the order because me and my fiance is sharing one bank account, My debit orders are going off on this account for the past year already , I have never skipped one payment nothing, Then you get this kind of serive, This is terrable service, Approved then declined really, I would not have app**** for a loan if it was not neccesarry, But i need that money for personal reasons, This is really rediculous!!!!!
TW
Talita W's update15 Aug 2019, 09:55
Reviewer Update
Lets see how long this will take
TW
Talita W's update15 Aug 2019, 10:12
Reviewer Update
All the people must go to african bank, Atleist they have the option to chose a joint account.

Dont use Directaxis, They are not willing to assist even though you have a existing loan with them RATHER GO TO A BANK THAT IS WILLING TO ASSIST YOU!!!!

DONT USE DIRECTAXIS!!!!!!!