Bad service and dishonesty

I have one account with direct axis that have 3 different balances - at Credit Bureau the balance is R24 067, at Direct Axis statement is R34 067 and the consultants at DMC is R58 909. I'v been battling to get hold of Direct Axis legal department they're sending me from pillar to post, they're telling me that the account is with DMC they can't talk to me, when I call DMC, I'm told that the matter is being investigated by Direct Axis and when I request the name and contact numbers of the person investigating it they don't know. And this is being investigated for almost for a month now, I can't get any feedback. I don't know what is happening.