Bad service and communication

Item: DirectAxis
Rating: 1
Author: Mbulelo D

This company is very strange. They don't respond to e-mails. I asked as simple question why my settlement amount is more than the one I asked for in February. Their customer services is non existent. I don't even receive feedback on how is my interest rates calculated after a cut of 0.25% by Reserve Bank.

Helpful (0)

Replies (4)

DirectAxis's replyOfficial

07 Aug 2019, 12:03

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

Best regards,

DirectAxis's reply07 Aug 2019, 12:03

Official

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

Best regards,

Mbulelo D's updateReviewer Update

07 Aug 2019, 14:56

A lady by the name Melissa Salome called me to explain and ease my frustration. She is very humble and has good customer service. Thank you once more DirectAxis through Melissa.

Mbulelo D's update07 Aug 2019, 14:56

Reviewer Update

A lady by the name Melissa Salome called me to explain and ease my frustration. She is very humble and has good customer service. Thank you once more DirectAxis through Melissa.

DirectAxis's replyOfficial

07 Aug 2019, 15:21

Great, we’re happy that Millesa was able to assist you. We’ll certainly let her know that you’re impressed with the way she handled the matter. If for any reason you require further assistance, please don’t hesitate to contact us again.

Best regards,

DirectAxis's reply07 Aug 2019, 15:21

Official

Best regards,

Mbulelo D's updateReviewer Update

07 Aug 2019, 15:26

Thank you once more and my apology for the spelling on her name

Mbulelo D's update07 Aug 2019, 15:26

Reviewer Update

Thank you once more and my apology for the spelling on her name