RV
Riaan V
1 reviews | Active since Jan 2022
25 Jan 2022, 10:04
Bad service
Logged a fault for refund on my account on 13th then today i get a money taken from my account when i finally got through to them the call gets cut no call back absolutely *******
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Replies (3)0
Replies (3)
DirectAxis's replyOfficial
25 Jan 2022, 11:32Hello Riaan, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. We are here to assist you until the matter is resolved. You are required to send us the proof of payment as it is a banking requirement. In terms of the proof of residence, the document can either be a utility bill or an account statement not affiliated to FNB and not older than 3 months. You may email all of the above to *** so that we can pass it on to our support team. Team DirectAxis
DirectAxis's reply25 Jan 2022, 11:32
Official
Hello Riaan, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. We are here to assist you until the matter is resolved. You are required to send us the proof of payment as it is a banking requirement. In terms of the proof of residence, the document can either be a utility bill or an account statement not affiliated to FNB and not older than 3 months. You may email all of the above to *** so that we can pass it on to our support team. Team DirectAxis
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Riaan V's updateReviewer Update
25 Jan 2022, 15:25Thanks.... Will await your response
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Riaan V's update25 Jan 2022, 15:25
Reviewer Update
Thanks.... Will await your response
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Riaan V's updateReviewer Update
25 Jan 2022, 17:42Yes agent has called awaiting feedback thanks
RV
Riaan V's update25 Jan 2022, 17:42
Reviewer Update
Yes agent has called awaiting feedback thanks