KS
Kerileng S
1 reviews | Active since Jun 2020
08 Jun 2020, 18:12
Bad Service
Pathetic Service
I settled my loan account on 13 May 2020 with direct axis and they still debited on 15 May 2020.. i requested that the money debited to be payed back and the account to be cleared as i have settled it, even today it's still reflecting. For the past weeks i have been calling them they are making excuses of i haven't sent the necessary documentation for them to reverse the money and close the account.. I sent all the documents and still i'm not getting any joy because i can't even reach customer care.
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Replies (2)
DirectAxis's replyOfficial
09 Jun 2020, 10:40Hello Kerileng, We’ve received your review. Apologies for the difficulties you have faced in trying to close your account and the inconvenience this has caused. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to assist our customers. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply09 Jun 2020, 10:40
Official
Hello Kerileng, We’ve received your review. Apologies for the difficulties you have faced in trying to close your account and the inconvenience this has caused. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to assist our customers. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
KS
Kerileng S's updateReviewer Update
09 Jun 2020, 18:06I am still not happy with the service i am receiving. I got an e-mail from direct axis saying i must submit proof of payment and i did but for the whole day i've been calling and they transferring me to customer care but they either hang up or the phone rings up until it stops. I never received an e-mail back to know if they received the document and how far is the process since i cannot reach them over the phone.
KS
Kerileng S's update09 Jun 2020, 18:06
Reviewer Update
I am still not happy with the service i am receiving. I got an e-mail from direct axis saying i must submit proof of payment and i did but for the whole day i've been calling and they transferring me to customer care but they either hang up or the phone rings up until it stops. I never received an e-mail back to know if they received the document and how far is the process since i cannot reach them over the phone.