MM
Mapule M
1 reviews | Active since Dec 2015
28 Jul 2021, 12:19
Bad Service
In May I paid an amount of R17 000. 00. When I called to follow up if the payment was received I was told they could not pick it up and the reference I used was incorrect. I went to extremes of getting a detailed proof of payment till date I haven't heard anything back from them. I'm trying to get the account up to date but they are not coming to the party
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DirectAxis's replyOfficial
28 Jul 2021, 15:45Hello Mapule, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Debt Review Team and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply28 Jul 2021, 15:45
Official
Hello Mapule, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Debt Review Team and a consultant will be in contact with you. Team DirectAxis