Bad service

So many times I have called this place to try and change my debit order details. You wait for a consultant to answer. You give your info and all... then they transfer you to another dep. So it goes on and on. After a while your airtime is gone...Spending R200 airtime just to change details. Who is going to give this money back... I phoned about 10 times. And sending emails does not work...Very disapointed