BAD SERVICE

i took out a personal loan with them, according to me the account is paid up, I called in and was told that the account is in arrears, so my call was transfer to the accounts department but than it was was drop every time,,i have made 5 calls to them, the last one i explain to the custom care guy what is happening, said he will call them, while putting my on hold for almost 30min,and I'm calling from my cell.so its ok to still debit my account but cant seams to get a hold of the accounts department to find out what is happening. WIN#