Bad service

Last week I sent a review about Direct Axis and how I am not getting help from them. On th 27 July 2020 I sent a review about this on hello Peter. On the 30 July 2020 I got a call from a consultant from Direct axis, her name was Nasreen, she said that she is calling me icw with the helo Peter complaint After hearing my story she told me that unfortunately she can not help me but will get the relevant people to call me back, she even promised that she will call me the next day to see if I did get help and she will sent me an email but up to date no one has called and I have not received an email from her. I am once again disappointed in the bad service from direct Axis, I am sitting with a problem with my account from the 1 July 2020. Hoping after this 2nd bad review they will call me and my problem will be solved. Thank you