MD
Marie D
1 reviews | Active since Feb 2021
26 Feb 2021, 10:15
Bad service
Bad service. Can't get someone to help with my problem as account is settled and debit orders still going off. Send many emails and phone calls to different people to assist me but still zero. Please help
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DirectAxis's replyOfficial
26 Feb 2021, 12:32Hello Marie, Thank you for reaching out to us. Please accept our humble apologies for any inconvenience caused in the process of trying to get a refund. As per your credit agreement you have given permission for your debit order to be collected every month on the 29th or on the last working day prior to that. This month we end on the 28th which means your account will be affected with an early debit. Once the debit has been collected we will then add it to the refund and transfer it as one transaction. We will continue to monitor your account and send you a paid-up letter once the account is closed. Team DirectAxis
DirectAxis's reply26 Feb 2021, 12:32
Official
Hello Marie, Thank you for reaching out to us. Please accept our humble apologies for any inconvenience caused in the process of trying to get a refund. As per your credit agreement you have given permission for your debit order to be collected every month on the 29th or on the last working day prior to that. This month we end on the 28th which means your account will be affected with an early debit. Once the debit has been collected we will then add it to the refund and transfer it as one transaction. We will continue to monitor your account and send you a paid-up letter once the account is closed. Team DirectAxis